RETURN POLICY

Home Help Return Policy

If you are not satisfied with our hair, we will accept a return of an unused product within 7 days.
Once we receive the returned item kbl hair will then give a full refund.
Please contact us first and return the goods according to the return address.
If didn't contact the seller and returned yourself, We won't accept the packages.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee.
We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
After receiving the returned goods, we will make a replacement depends on our available stock, if not available, a refund will be issued.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
KBL Hair FAQ
How long does the hair last?
How long the hair lasts depends on how you maintain it. Treat it like your own hair and take very good care of it,then normally it could last longer than 2 year. With proper care (clean and condition the hair regularly, the hair will last 3-5 years).
How do I know if the hair is human hair?
Human hair has natural protein. It is easy to tell by burning and smell: When it is burnt, human hair has white smoke and smells like wool burnt, and it turns to ash.
How long take delivery?
We ship the parcel by Fedex, UPS or DHL. Normally need about 2~3 workdays to USA. 3~4 workdays to UK. And 5~6 workdays to Africa and other countries.